Frequently asked questions
What types of food are included in the tastings?
Our goal is to celebrate local traditions, particularly culinary ones, by offering typical and authentic tastings. We prioritize take-away tastings to allow you to explore the city freely, ensuring a unique and enjoyable experience.
How should I proceed if I have food intolerances or allergies?
We cannot guarantee that the various food establishments are completely free from cross-contamination. Please inform us in advance of any intolerances or allergies. If you purchase the Food Tasting Box, remember to also notify the food establishments.
Where can I collect the Food Tasting Box?
If you have already booked a Food Tasting Box online, you will have received a confirmation email with the meeting point where a member of our staff will provide all the necessary information before your city exploration. Additionally, check the page on our website dedicated to your Food Tasting Box for all the information on distribution points. Do not hesitate to contact us if needed!
Are there vegetarian or vegan options available in the tastings?
Our tastings are designed to faithfully respect local traditions. Therefore, it is possible that sometimes they include vegan and/or vegetarian options, and we always strive to have a suitable alternative ready. For any specific needs, please contact us in advance!
Is it possible to purchase the Food Tasting Box offline at a physical location?
Yes! In some cities, we have established strong partnerships to ensure you can purchase the Food Tasting Box physically as well. On our website, within the sections dedicated to each box, you will find all the information about partner locations where they are available.
What are the opening hours for collecting the Box?
If you book online, you can choose your preferred time from the available slots. If you prefer to purchase it at a retail point, check their opening hours. Keep in mind that all this information is also available on the page dedicated to each box.
In which languages are the audioguides available?
Currently, the audioguides are available in Italian, English, and Spanish.
Is it necessary to follow the suggested route on the map?
Giving you the freedom to discover the city as you prefer is important to us. With the box, we provide suggestions for possible itineraries, navigable routes on Google Maps, precise directions, and audioguides on the main attractions, but let’s face it, freedom is priceless! Use our advice as you see fit!
What happens if I can't complete all the tastings within 72 hours?
If you can’t complete all the tastings within 72 hours, there’s no need to worry. The vouchers do not expire, so you can use them later. This allows you to enjoy the tastings at your own pace, ensuring a relaxing and enjoyable experience. Whether you decide to extend your stay or return to the city in the future, your vouchers will remain valid, allowing you to complete the experience whenever you prefer. To avoid any inconvenience, feel free to contact us.
Can I purchase the Food Tasting Box for a group of people?
Yes, you can purchase the Food Tasting Box for a group of people. We will ensure that all the boxes are prepared for the entire group, making sure everyone has an unforgettable culinary experience. We recommend informing us in advance, if possible, so we can better organize the tastings and provide you with optimal service. Planning in advance allows us to best meet the needs of the group, ensuring everything is ready and perfect for your experience. Your satisfaction and that of your group are our priority!
Is it necessary to book the tasting points in advance?
No, it is not necessary to book the tasting points in advance. In fact, we favor activities that allow take-away, offering greater flexibility and freedom during your tasting experience.
What happens if I cancel the booking after the 24-hour deadline?
If you cancel the booking after the 24-hour deadline, unfortunately, you will lose the opportunity to participate in the experience and no refund is provided. This is because, to ensure high-quality service and adequate preparation, we need to commit resources and organize activities in advance. The cancellation policy allows us to manage requests better and ensure that every participant has an excellent experience.
Can I purchase the Food Tasting Box as a gift for someone else?
Yes, you can purchase the Food Tasting Box as a gift for someone else. It is a perfect gift idea for those who love discovering new culinary experiences and exploring the city authentically. Make sure to provide all the necessary information at the time of purchase to ensure the recipient can fully enjoy the experience.
What happens if one of the locations included in the route is closed?
If one of the locations included in the route is closed, we will do our best to provide you with an equivalent alternative. Do not worry, as the vouchers do not expire, they can always be used on the following days. In case of an unexpected closure, you can contact us, and we will be happy to assist you to ensure a pleasant and satisfactory experience.
Do the audioguides require an Internet connection to work?
Yes, the audioguides require an Internet connection to function. This is because the audio content is streamed directly from our platform. Make sure you have a stable connection during use to ensure a smooth and uninterrupted listening experience.
Are there any discounts available for groups or families?
Currently, there are no specific discounts for groups or families. However, we offer Food Tasting Boxes for children at a reduced price, making the experience more accessible for families. This way, even the little ones can enjoy the delicious tastings, allowing the whole family to have an unforgettable culinary experience together.
Is a refund provided in case of bad weather?
No, a refund is not provided in case of bad weather. We recommend planning the experience considering the weather conditions to ensure the best possible experience. And since the vouchers do not expire, you can enjoy your Food Tasting Box at any time!
Is it possible to receive a digital version of the map and vouchers?
No, it is not possible to receive a digital version of the map and vouchers. The materials are provided exclusively in physical format to ensure an authentic and complete experience.
Are there accessibility limitations during the route for people with reduced mobility?
Some points of interest or establishments included in the route may not be fully accessible. However, the route offers such a degree of freedom of choice that you might encounter the same difficulties as you would when exploring the city independently. But do not worry, we are here to help you plan your experience to ensure a pleasant and worry-free journey.
Is it possible to increase the number of tastings included in the Box?
Yes, it is possible. If you want to add more tastings to your Box, contact us in advance, and we will be happy to customize your culinary experience based on your preferences. We will do our best to meet your requests and offer you an even richer and more complete experience.